Overview
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
- General Information
- Manufacturer
- VMware
- Manufacturer Website Address
- http://www.vmware.com
- Brand Name
- Vmware
- Service Name
- Basic Support & Subscription
- Product Type
- Service
- Service Information
- Service Main Type
- Technical
- Service Sub Type
- Electronic
- Service Description
- 12x5x4 Business Hour
- Provided Support
- Phone Support
- New Releases Update
- Emergency Telephone Support
- Web Support
- Web Knowledge Base Access
- Email Support
- Remote Monitoring
- Service Response Time
- 4 Business Hour - Emergency Telephone Support - Severity Level 1
- Service Duration
- 1 Year / 4 Incident
- Product Supported
- Software Title: VMware vRealize Suite 2018 Standard
- Installation Type: Locally installed
- License Qty: 1 portable licensing unit (PLU)
