- Remote Monitoring of Desktops, Servers, Tablets & Devices
- Monitoring of Anti-Virus alerts - immediate remediation
- Weekly patch and updates
- Email mailbox and Google Drive backups and restoration
- Compliant Anti-Virus with workstation encryption (Windows 10 devices and higher).
- Billing and payment review/ Scheduling
- Backup and continuity for onsite servers and data
- Mailbox and OneDrive / Google Drive online backup.
- Dark Web Scans
- Employee Training reports
- Access to Sierra Miles 24/7 Helpdesk Support and service portal.
- Access to Sierra Miles Training and Compliance portal
- Access to Password Vault Software
- Client and Billing portal
- Consulting services billed at discounted rates and on the quarter hour
- Quarterly Business Reports including - health reports and compliance supporting reports.
- Vendor and third-party management.
- Holiday and afterhours will be billed at 1.5x Rate with one hour minimum.
